Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver both phone and onsite technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and customer training for operators.

• Follow up with clients post-installation to ensure satisfaction and proper equipment functionality.

• Oversee and coordinate upcoming installations, which includes verifying power availability, forklift scheduling, and RIP software compatibility.

• Fulfill service calls in accordance with company standards and service agreements.

• Provide support to customers regarding equipment-related inquiries, color management, and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to assist customer print production operations.

• Help customers with general operational questions regarding RIP software.

• Engage in ongoing training programs.

• Assist sales teams by spotting equipment upgrade opportunities and aiding in technical assessments.

• Keep precise service records and documentation.

• Operate effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and associated technologies.

• Experience with Canon wide format printing equipment is highly preferred.

• Preferably have working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication abilities.

• Solid mechanical, electrical, and troubleshooting skills.

• Comprehensive knowledge of Windows operating systems and related applications.

• Capacity to work independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account/Health Savings Account programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.

• Training and certifications to keep pace with rapidly changing technology.