Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver both phone and onsite technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with customers post-installation to ensure their expectations are fulfilled and that the equipment is functioning correctly.

• Oversee and organize upcoming installations, including verifying site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist clients with equipment-related inquiries and offer guidance on color management and production workflows.

• Acquire a comprehensive understanding of Onyx software and RIP systems to support customer print production settings.

• Grasp how RIP software governs print production and aid customers with general operational inquiries.

• Engage in continuous training programs to stay up-to-date on products, software, and service protocols.

• Support sales teams by pinpointing equipment upgrade possibilities and aiding in technical assessments.

• Maintain precise service records and documentation.

• Thrive in a fast-paced, customer-centered environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and related applications.

• Highly self-motivated with the capacity to work independently from a home office.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) programs.

• A company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.