Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver technical assistance to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofitting, and preventive maintenance on production print devices.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations have been fulfilled and that the equipment is functioning correctly.

• Oversee and organize upcoming installations by verifying site readiness requirements, including power availability, forklift scheduling, and RIP software compatibility.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production settings.

• Comprehend the operation of RIP software in print production and aid customers with general operational inquiries.

• Engage in ongoing training programs to stay updated on products, software, and service protocols.

• Aid sales teams by recognizing equipment upgrade prospects and assisting with technical assessments.

• Maintain precise service records and documentation.

• Operate effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Prior experience with Canon wide format print equipment is highly preferred.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computers and networking.

• Exceptional customer service and communication skills.

• Robust mechanical, electrical, and troubleshooting capabilities.

• Strong proficiency with Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office setting.

• Willingness to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented atmosphere.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) contributions.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.