Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver technical support to customers via phone and in-person.

• Execute diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations have been met and that the equipment is functioning correctly.

• Oversee and coordinate future installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are met.

• Perform service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Acquire a functional understanding of Onyx software and RIP systems to support customer print production environments.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Aid sales teams by identifying equipment upgrade possibilities and supporting technical evaluations.

• Keep precise service records and documentation.

• Operate efficiently in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technologies.

• Canon wide format print equipment experience is strongly preferred.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer and networking principles.

• Exceptional customer service and communication abilities.

• Proficient mechanical, electrical, and troubleshooting skills.

• Solid knowledge of Windows operating systems and related applications.

• Highly motivated, with the ability to work independently from a home office.

• Willingness and ability to travel about 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.