Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver technical assistance to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Facilitate equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with customers post-installation to ensure satisfaction and confirm that equipment is functioning correctly.

• Organize and manage upcoming installations, including verification of power availability, scheduling of forklifts, and ensuring compatibility of RIP software.

• Execute service calls in line with company standards and service agreements.

• Assist customers with queries related to equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to aid customer print production environments.

• Engage in continuous training programs.

• Support sales teams by recognizing opportunities for equipment upgrades and aiding in technical assessments.

• Keep accurate service records and documentation.

• Thrive in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and associated technologies.

• Familiarity with Canon wide format printing equipment is highly preferred.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Exceptional customer service and communication abilities.

• Robust mechanical, electrical, and troubleshooting skills.

• In-depth knowledge of Windows operating systems and related applications.

• Highly motivated individual capable of working independently from a home office.

• Willingness to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license with a clean driving history.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.