Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver technical support to customers via phone and on-site visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofitting, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations have been met and that the equipment is functioning properly.

• Organize and manage upcoming installations, including verifying site readiness requirements such as power availability, scheduling forklifts, and ensuring RIP software compatibility.

• Carry out service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a solid understanding of Onyx software and RIP systems to aid customer print production environments.

• Grasp how RIP software oversees print production and support customers with general operational queries.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Keep precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and related technologies.

• Strong preference for candidates with experience in Canon wide format print equipment.

• Preferred familiarity with Onyx software and production RIP workflows.

• Robust computer and networking knowledge.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid understanding of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• Collaborative and team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account/Health Savings Account programs.

• Company vehicle provided for both business and personal use.

• Ongoing manufacturer training and certification opportunities.