Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver technical support to customers via phone and onsite assistance.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, equipment modifications, retrofits, and preventative maintenance on production printing machinery.

• Execute equipment installations, removals, relocations, and provide training for customer operators.

• Follow up with clients post-installation to verify that their expectations have been fulfilled and that the equipment is functioning correctly.

• Oversee and organize forthcoming installations, ensuring site readiness by confirming requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Carry out service calls in accordance with company standards and service agreements.

• Assist clients with queries related to equipment and offer guidance on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to enhance customer print production environments.

• Comprehend how RIP software governs print production and aid customers with general operational inquiries.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Operate effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide-format equipment and associated technologies.

• Strong preference for experience with Canon wide-format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Solid understanding of computer systems and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting capabilities.

• Proficient understanding of Windows operating systems and related applications.

• Ability to work independently from a home office setting.

• Willingness and ability to travel around 50% of the time, primarily in the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance plans.

• Matched 401(k) contributions.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA)/Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.