Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver technical support to customers through phone and onsite assistance.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with clients post-installation to verify that expectations are fulfilled and the equipment is functioning correctly.

• Organize and oversee upcoming installations, ensuring site readiness by confirming requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Execute service calls in accordance with company standards and service agreements.

• Assist clients with equipment-related inquiries and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to aid customer print production environments.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Preference for candidates with experience using Canon wide format printing equipment.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computer systems and networking.

• Exceptional customer service and communication capabilities.

• Robust mechanical, electrical, and troubleshooting skills.

• Proficient understanding of Windows operating systems and related applications.

• Highly motivated individual capable of working independently from a home office.

• Willingness and ability to travel around 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation days, and sick leave.

• FSA/HSA programs available.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities through manufacturers.

• Home-based work arrangement.