Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver technical support to customers via phone and onsite.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to confirm that expectations have been met and that the equipment is functioning correctly.

• Manage and coordinate upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with equipment-related inquiries and provide guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Understand the management of print production by RIP software and assist customers with general operational queries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by recognizing equipment upgrade opportunities and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Operate effectively in a fast-paced, customer-oriented environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Excellent customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient in Windows operating systems and related applications.

• Highly motivated with the capability to work independently from a home office.

• Willingness to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.