Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver technical assistance to customers via phone and on-site visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, equipment modifications, retrofits, and preventive maintenance on production printing machinery.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to verify that their expectations are fulfilled and that the equipment is functioning correctly.

• Organize and manage future installations, ensuring site readiness by confirming power availability, scheduling forklifts, and checking RIP software compatibility.

• Perform service calls in accordance with company standards and service agreements.

• Assist clients with equipment inquiries and offer advice on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to aid customer print production settings.

• Engage in continuous training programs.

• Support sales teams by recognizing opportunities for equipment upgrades and contributing to technical assessments.

• Keep precise service records and documentation.

• Thrive in a dynamic, customer-oriented environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Preference for candidates with experience in Canon wide format printing equipment.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong proficiency in computer and networking concepts.

• Exceptional customer service and communication abilities.

• Robust mechanical, electrical, and troubleshooting skills.

• Proficient in Windows operating systems and related applications.

• Highly driven, capable of working independently from a home office.

• Willingness and ability to travel around 50% of the time, mainly across the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and career growth into leadership positions.

• A collaborative, team-oriented workplace culture.

• Comprehensive Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) / Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities with manufacturers.