Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver both phone and on-site technical support to clients.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to verify that expectations have been met and that the equipment is functioning correctly.

• Manage and coordinate upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Offer high-quality technical support by fulfilling service calls in accordance with company standards and service agreements.

• Assist clients with equipment-related inquiries and provide insights on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to enhance customer print production environments.

• Grasp how RIP software governs print production and support clients with general operational questions.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Preferably experienced with Canon wide format print equipment.

• Working knowledge of Onyx software and production RIP workflows is preferred.

• Strong understanding of computers and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and related applications.

• Highly motivated, with the ability to work independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership roles.

• A collaborative, team-oriented environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account/Health Savings Account programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.