Wholesale Operations Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage orders on wholesale and retail platforms, such as Shopify, Faire, and Market Time.

• Ensure the accurate progression of orders and identify potential issues before they escalate.

• Create and handle client and vendor invoices utilizing QuickBooks.

• Maintain precise and up-to-date invoicing across all accounts.

• Verify stock availability and liaise with the warehouse to ensure seamless fulfillment.

• Monitor fulfillment status and address any delays or discrepancies promptly.

• Keep the CRM system updated and well-organized.

• Document client interactions and follow up in a proactive manner.

• Communicate updates to the client via Magic.

⛳️ Requirements

• Proven understanding of the wholesale business model—selling to retailers and importing merchandise for stores—distinct from general e-commerce or customer service experience.

• Practical invoicing experience, including generating invoices for clients and vendors.

• Familiarity with order processing workflows.

• Proficient knowledge of QuickBooks.

• Previous experience in an administrative or operational support position.

• Comfortable navigating platforms such as Shopify, Faire, Market Time, QuickBooks, and Microsoft 365/Teams.

• Strong understanding of order processing and fulfillment coordination.

• Effective CRM management and client follow-up skills.

• Proactive and self-sufficient, capable of making decisions without detailed guidance.

• Strong analytical thinking and problem-solving abilities.

• Excellent organizational skills and the ability to manage multiple tasks across various platforms.

• Clear and professional English communication skills.

• Ability to start contributing efficiently with minimal training.

• A computer with a minimum of 8GB RAM and an Intel i5/AMD Ryzen 5 processor or better.

• Internet speed of at least 40MBPS.

• A headset with an extended noise-canceling microphone and webcam.

• A backup computer and internet connection.

• A quiet and dedicated workspace at home.

• A reliable internet connection.

• Personal computer with an Intel Core i5 or equivalent processor or higher operating system.

• Availability from Monday to Friday, 9 AM to 5 PM EDT, for 40 hours per week.

🏝️ Benefits

• No benefits package included.