Director, Ambulatory Revenue Cycle Operations

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide strategic and operational guidance for revenue cycle functions across Medical Group, Urgent Care, and Occupational Health service lines.

• Foster system standardization across all markets, ensuring performance management and accountability among stakeholders.

• Standardize and enhance scheduling, registration, insurance verification, authorization, and patient financial engagement processes.

• Enhance front-end revenue cycle performance through precise registration and compliant patient data collection.

• Broaden patient self-service capabilities, including online scheduling, digital registration, automated eligibility verification, patient portals, mobile check-in, and electronic payment options.

• Boost collections of patient financial responsibilities through price transparency, point-of-service collections, payment plans, and patient education initiatives.

• Identify root causes of claim denials and registration-related rework, implementing corrective action plans accordingly.

• Monitor registration quality, scheduling effectiveness, denial trends, patient collections, productivity, and revenue cycle performance using dashboards and analytics.

• Establish onboarding, orientation, training, and continuing education programs for scheduling, registration, and patient access staff.

• Evaluate and mentor frontline associates and leaders while implementing development plans.

• Spearhead cross-functional continuous improvement, process standardization, technology, and automation initiatives.

• Lead market-based revenue cycle subject matter experts who support frontline associates and market leaders.

• Maintain collaborative relationships with Epic, Ensemble, and other partners.

• Operate within a matrix environment with accountability to Medical Group and Revenue Cycle leadership.

⛳️ Requirements

• Bachelor’s Degree in Business (required).

• 7+ years of progressive experience in healthcare revenue cycle, including ambulatory/professional billing operations.

• At least 5 years in leadership positions.

• Strong proficiency in computer technology, including the Microsoft suite of tools.

• Excellent verbal and written communication skills, including superior grammar and proofreading abilities.

• Exceptional interpersonal skills and the capability to engage at all organizational levels.

• Professional and adaptable demeanor when interacting with internal and external clients.

• Ability to interpret and manage detailed analytical data effectively.

• Proven skills in strategic planning and execution.

• Experience in performance improvement, Lean methodologies, and process redesign.

• Knowledge of change management and physician/practice partnerships.

• Familiarity with payer and regulatory requirements.

• Experience in contract/vendor management.

• Ability to influence others without direct authority.

• Strong executive communication and presentation capabilities.

• Master’s Degree in Business or Healthcare Administration (preferred).

• Multi-site or multi-market ambulatory revenue cycle leadership experience (preferred).

• Experience overseeing Epic and vendor partners (preferred).

• Experience in physician enterprise or medical group settings (preferred).

• Familiarity with Epic systems (preferred).

🏝️ Benefits

• Competitive pay.

• Incentives.

• Referral bonuses.

• 403(b) with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• HSA/FSA options available.

• Life insurance.

• Access to mental health resources and discounts.

• Paid time off.

• Parental and FMLA leave.

• Short- and long-term disability coverage.

• Backup care for children and elders.

• Tuition assistance.

• Opportunities for professional development.

• Support for continuing education.