Customer Operations Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver technical pricing assistance for local, regional, and national customer initiatives.

• Act as a subject matter expert regarding vendor agreements, pricing documentation, incentive documentation, customer master database upkeep, and contract documentation.

• Make independent decisions on intricate requests from both internal and external stakeholders.

• Investigate and resolve complex second-tier pricing inquiries and audits.

• Diagnose pricing calculations and execute contract linkages.

• Evaluate pricing strategies and procedures.

• Compute sell prices or apply markups to reach targeted sell prices.

• Inform Sales or Market Pricing Teams when targeted sell prices are unattainable.

• Assist team leaders with training and mentorship of associates.

• Draft and uphold SOPs, reference materials, and CAMS.

• Contribute to high-profile and cross-functional projects, including acquisitions, market transfers, and revenue management requests.

• Provide cross-functional assistance to other Customer Operations pricing teams during peak periods.

• Ensure consistency in contracts and maintain the customer master database.

• Follow compliance standards and deliver precise customer service.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• Minimum of 1 year of experience in vendor agreements or contract administration.

• Strong understanding of US Foods pricing rules, concepts, and procedures.

• At least 2 years of experience using MS Office, including Outlook.

• Proficient in Excel, including working with filters on large data sets, pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, and TEXT functions.

• Familiarity with two or more of the following: PeopleSoft, CASIS, PRISM, PRIME, MDM, Tandem, Discoverer, or Invoice Search Retrieval.

• Strong computer skills across multiple screens and applications.

• Effective verbal and written communication abilities.

• Keen attention to detail, advanced mathematical, analytical, and problem-solving skills.

• Business maturity, independent thinking, and collaborative working style.

• Capacity to manage various tasks without sacrificing accuracy.

• Ability to make sound independent decisions based on thorough research.

• Willingness to learn new systems and processes.

• Capability to prioritize tasks, meet critical deadlines, and maintain composure under pressure in a remote or virtual setting.

• Flexibility to work extended hours or outside standard business hours, including holidays, sometimes on short notice.

• Occasional travel may be necessary (<5%).

• Experience in creating or utilizing macros is preferred.

• Experience entering detailed data into a database system is preferred.

• Background in process or continuous improvement and waste identification is preferred.

🏝️ Benefits

• Comprehensive US Foods benefits starting from Day 1.

• Medical, dental, and vision insurance options.

• 401(k) retirement plan.

• Life insurance coverage.

• Overtime compensation.

• Health insurance benefits.

• Pre-tax spending accounts.

• Retirement benefits.

• Paid time off.

• Short-term and long-term disability coverage.

• Employee stock purchase plan.

• Flexible start times between 5 am and 8 am Arizona time.

• Exceptional training programs.

• Focus on continuous improvement.

• Promotion-from-within culture.