WhatsApp Closer / Upsell

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the company's upselling initiatives.

• Actively engage with customers who have previously made purchases.

• Communicate with customers through WhatsApp utilizing both text and voice messages.

• Assess the customer's timing, profile, and specific needs.

• Deliver the next product or mentoring program in a tailored approach.

• Create value and illustrate how the new solution can enhance the customer's growth.

• Manage negotiations and address any objections effectively.

• Perform follow-ups to bolster conversion opportunities.

• Revive opportunities that did not advance initially.

• Document and monitor interactions and outcomes.

• Maintain a focus on conversion, revenue generation, and achieving targets.

⛳️ Requirements

• Demonstrated experience as a Closer or in a consultative sales role.

• Background in digital sales.

• Familiarity with selling via WhatsApp.

• Experience in upselling, cross-selling, or recovering sales.

• Knowledge of infoproducts, online courses, mentoring programs, or digital products is advantageous.

• Excellent written and verbal communication skills.

• Ability to communicate effectively through text and voice messages.

• Capable of establishing rapport and building strong customer relationships.

• Proficient in handling objections and directing negotiations.

• Proactive, commercially minded, and results-driven individual.

• Confidence in making phone calls when necessary.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Access to ongoing training and professional development.

• Competitive salary and performance-based incentives.