Vaccine Customer Representative

This is a fully remote position, open to applicants in Pennsylvania, +1 more location.

📋 Description

• Assist customers by offering clinical insights regarding company vaccines, educational materials, and resources.

• Offer reimbursement information and ensure compliance with contracts.

• Act as the main point of contact for customers within the designated area.

• Reach out to clinics, health departments, integrated delivery systems, and hospitals.

• Collaborate with field-based colleagues and the local Customer Team.

• Present balanced product sales presentations in line with product labeling and CDC/professional society guidelines.

• Provide updates to Vaccine Management on customer requirements, feedback, market trends, and quality-goal advancements.

• Maintain knowledge of professional, healthcare environments, products, market conditions, and CDC immunization schedules.

• Conduct quarterly reviews of business related to vaccine contracts.

• Assist customers in enhancing immunization rates through quality-driven programs and tools such as Vaccine IQ.

• Track business performance against set objectives.

• Create territory-specific business plans aimed at boosting immunization rates.

• Keep certification and product knowledge current across the entire company vaccine portfolio.

• Identify business opportunities and support immunization requirements.

• Coordinate customer strategies with Account Executives, Integrated Delivery System teams, and Solutions Support teams.

⛳️ Requirements

• Bachelor’s Degree with 0-3 years of Sales experience or a minimum high school diploma with at least 4 years of relevant work experience.

• Relevant work experience may encompass professional sales, marketing, military, or experience in healthcare/scientific fields.

• Must reside within the assigned territory.

• Willingness to travel up to 75%.

• Valid driver’s license required.

• Capability to work independently as well as collaboratively in a team setting.

• Strong organizational and time management abilities.

• Excellent interpersonal and communication skills.

• Ability to accurately and clearly communicate technical concepts.

• Prior experience in technical/scientific fields or healthcare environments is preferred.

• Previous experience in sales, account management, consultative roles, or customer service is preferred.

• Experience in developing and implementing customer engagement plans is preferred.

• Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations is preferred.

• Ability to analyze metrics to evaluate progress against objectives is preferred.

• Vaccine-related experience is preferred.

🏝️ Benefits

• Annual bonus and long-term incentive, if applicable.

• Medical, dental, and vision healthcare, along with other insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate and sick leave.

• No relocation required.