Weekend On-Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle incoming agency phone calls and oversee voicemail, email, and Text-Em-All communications.

• Provide timely and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries in the Intake Summary Form and inform the owner accordingly.

• Manage caregiver scheduling, including addressing call-offs and filling open shifts.

• Ensure that all shifts for the following day are fully staffed by the conclusion of each on-call day.

• Report any concerns or incidents related to clients, families, or employees to supervisory personnel.

• Engage in a weekly client status meeting with office staff and nursing professionals.

⛳️ Requirements

• Must be a resident of Virginia.

• Must reside in Northern Virginia.

• Strong communication skills with the ability to engage effectively with clients, families, caregivers, and prospective clients.

• Detail-oriented with exceptional customer service skills.

• Capable of handling multiple tasks and meeting time-sensitive demands.

• Availability for occasional support during off-hours on weekdays is advantageous.

• Must be available for at least two weekends each month.

• Experience in scheduling is required.

• Administrative experience is necessary.

🏝️ Benefits

• 401(k) matching.

• Competitive salary.

• Flexible scheduling.

• Opportunity to work from home.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with employer matching.

• Supportive culture driven by a mission-oriented approach.