Experience Improvement Coordinator

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Analyze critical aspects of employee and parent/family experiences with CARD to pinpoint gaps, inefficiencies, and areas for enhancing the overall experience.

• Collaborate with employees throughout onboarding, training, early tenure, and established employment to gain insights into their experiences with CARD processes.

• Work alongside parents/caregivers concerning intake, evaluations, re-evaluations, and annual benefits verification.

• Evaluate current processes, workflows, and communications to identify opportunities for enhancement.

• Partner with various departments to formulate recommendations, refine workflows, and execute process improvements.

• Create and sustain FAQs, guides, templates, and additional resources for both employees and families.

• Manage assigned cross-functional projects and initiatives.

• Monitor progress and present findings and recommendations to leadership.

• Keep documentation of identified issues, recommendations, actions taken, and improvements made.

• Ensure the confidentiality and security of employee, patient, and family information in line with CARD policies and applicable regulations, including HIPAA.

• Assist in the implementation and assessment of approved enhancements.

• Carry out other related duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A Bachelor's degree is preferred.

• Experience in project coordination, process improvement, healthcare, employee experience, or a related field is preferred.

• Proficiency in Microsoft 365 and Microsoft Teams.

• Ability to learn and navigate various software applications and virtual meeting platforms.

• Capability to handle confidential information with discretion and professionalism.

• Strong written and verbal communication skills.

• Excellent organizational, time management, documentation, and problem-solving abilities.

• Exceptional attention to detail.

• Ability to demonstrate empathy, compassion, and professionalism in a service-oriented setting.

• Detail-oriented, proactive, and adaptable to shifting priorities.

• Capacity to manage multiple priorities and meet deadlines in a fast-paced, evolving environment.

• Ability to work independently, exercise sound judgment, and collaborate effectively across departments.

• Maintain a positive, solution-oriented attitude.

• Ability to sit for extended periods.

• Capable of working on a computer for the majority of the day.

• Ability to use and communicate via phone or teleconference as necessary.

🏝️ Benefits

• Opportunity to become part of a well-established, mission-driven industry leader.

• A dynamic work environment where talents and skills are acknowledged and rewarded.

• Flexible remote work arrangement.

• Potential travel that may involve air travel, hotel accommodations, and local transportation.