Weekend On-Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle agency phone calls and oversee voicemail, email, and Text-Em-All communications.

• Provide prompt and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries in the Intake Summary Form and inform the owner accordingly.

• Manage caregiver scheduling, including addressing call-offs and filling open shifts.

• Ensure that all shifts for the following day are fully staffed by the end of each on-call day.

• Report any concerns or incidents regarding clients, families, or employees to supervisory personnel.

• Engage in a weekly client status meeting with office staff and nursing teams.

• Offer support to clients, their families, and the caregiving team during off-hours.

⛳️ Requirements

• Must be a resident of Virginia.

• Live within the Washington, DC metropolitan area.

• Possess strong communication skills.

• Ability to engage effectively with clients, families, caregivers, and prospective clients.

• Detail-oriented approach to tasks.

• Excellent customer service skills.

• Capable of juggling multiple tasks and meeting time-sensitive demands.

• Availability for occasional support during weekday off-hours is advantageous.

• Must be available for at least two weekends each month.

• Experience in scheduling is required.

• Administrative experience will be inquired about during the application process.

🏝️ Benefits

• 401(k) matching.

• Competitive salary.

• Flexible work schedule.

• Option to work from home.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) with employer matching.

• Supportive, mission-driven work culture.