Weekend On-Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage incoming agency phone calls and oversee voicemail, email, and Text-Em-All communications.

• Provide timely and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries using the Intake Summary Form and inform the owner accordingly.

• Organize caregiver schedules, including addressing call-offs and filling open shifts.

• Ensure that all shifts for the following day are fully staffed by the conclusion of each on-call day.

• Report any concerns or incidents involving clients, families, or employees to supervisory personnel.

• Engage in a weekly client status call with office staff and nursing professionals.

⛳️ Requirements

• Must be a resident of Virginia.

• Must live in Northern Virginia.

• Strong verbal and written communication skills are essential.

• Ability to engage effectively with clients, families, caregivers, and potential clients.

• Detail-oriented with a strong focus on accuracy.

• Excellent customer service skills are required.

• Capable of managing multiple priorities and meeting time-sensitive demands.

• Flexible part-time availability, including at least two weekends each month.

• Availability for occasional weekday off-hours support is advantageous.

• Prior scheduling experience is preferred.

• Administrative experience is required.

🏝️ Benefits

• 401(k) matching.

• Competitive salary.

• Flexible work schedule.

• Option to work from home.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) with employer match.

• Supportive, mission-driven workplace culture.

• Comprehensive training provided on a regular and ongoing basis.

• Field support available.

• Thoughtfully matched with suitable clients.