Weekend On-Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage incoming agency phone calls and oversee voicemail, email, and Text-Em-All communications.

• Provide timely and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries in the Intake Summary Form and inform the owner accordingly.

• Organize caregiver scheduling, which includes addressing call-offs and filling open shifts.

• Ensure that all next-day shifts are completely staffed by the conclusion of each on-call day.

• Report any concerns or incidents involving clients, families, or employees to supervisory personnel.

• Engage in a weekly client status call alongside office staff and nursing team.

⛳️ Requirements

• Excellent communication abilities and capacity to effectively engage with clients, families, caregivers, and prospective clients.

• Detail-oriented with outstanding customer service skills.

• Capable of handling multiple responsibilities and meeting urgent deadlines.

• Must reside in Virginia.

• Resident of the Washington, DC metropolitan area.

• Availability for occasional off-hours support during weekdays is advantageous.

• Flexible part-time schedule, with availability for at least two weekends each month.

• Experience in scheduling.

• Administrative background.

🏝️ Benefits

• 401(k) matching.

• Competitive salary.

• Flexible scheduling options.

• Ability to work from home.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance availability.

• 401(k) plan with employer matching.

• Supportive, mission-driven work culture.