Website Support Specialist

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Implement updates to WordPress hosting, CMS core, plugins, themes, and server components.

• Oversee websites for vulnerabilities, malware, and security advisories, addressing any issues that arise.

• Manage WordPress and other CMS platforms, including user accounts, roles, plugins, and themes.

• Diagnose site errors, plugin conflicts, and issues with functionality.

• Oversee and verify backups while maintaining procedures for restoration and rollback.

• Conduct tests in staging environments prior to deploying changes to production.

• Handle domain registrations, renewals, and transfers.

• Set up and troubleshoot DNS records, including A, CNAME, MX, TXT, SPF, DKIM, and DMARC.

• Identify DNS propagation issues with registrars and hosting providers.

• Oversee the issuance, renewal, and installation of SSL/TLS certificates.

• Strengthen hosting environments through access controls, file permissions, and WAF/security rules.

• Provide support and troubleshoot third-party integrations, including web forms, CRM, marketing tools, chat, lead generation, analytics, and webhooks/APIs.

• Configure and manage analytics and tracking using GA4, Search Console, and tag management.

• Generate regular traffic and performance reports, highlighting any anomalies.

• Act as the primary contact for website-related inquiries via the ticketing system.

• Maintain documentation and runbooks while appropriately escalating complex issues.

• Collaborate with internal teams, vendors, and non-technical stakeholders.

⛳️ Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.

• 1-3 years of experience in web support, web administration, or web operations.

• Prior experience with WordPress administration, including core/plugin/theme updates, configuration, and security.

• Proven understanding of DNS and domain management fundamentals.

• Familiarity with SSL/TLS, backups, and best practices in web security.

• Basic knowledge of HTML/CSS and strong general troubleshooting abilities.

• Excellent technical communication skills, with the capacity to explain technical concepts to non-technical users.

• Capability to manage a ticket queue independently while also contributing effectively to a collaborative team environment.

• Working knowledge of web hosting environments, including managed hosting, cPanel/Plesk, and basic Linux.

• Experience with Google Analytics 4 and Search Console.

• Current computer equipment that meets Windows 11 or macOS specifications.

• At least 8 GB of RAM.

• Fast hard drive with adequate available storage.

• Experience with CDN/WAF (e.g., Cloudflare) and security plugins (Wordfence, Sucuri) is advantageous.

• Familiarity with Google AdSense is a plus.

🏝️ Benefits

• Paid Time Off (PTO) – encompassing vacation, sick leave, and personal days, in accordance with local country requirements.

• Paid Holidays – local public holidays specific to the country.

• Health benefits aligned with local standards – including medical, dental, vision, disability, and other necessary national benefits in accordance with local laws and norms.

• Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and managed.

• Retirement or pension contributions – based on legal and cultural standards of each country.

• Employee support and compliance protection – including access to local HR experts for inquiries regarding laws, culture, or benefits.