Bilingual Spanish Customer Service Agent

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver customer service assistance to individuals.

• Link individuals to emergency shelters and available resources.

• Support customers remotely utilizing various computer systems.

• Achieve 100% attendance during orientation and training sessions.

• Showcase computer equipment and internet specifications during the interview process.

• Operate as a W2 employee contributing to Frontline Group’s mission-driven services.

⛳️ Requirements

• Proficient bilingual speaker in both Spanish and English (spoken and written).

• Experience in call centers or customer service roles.

• Technologically adept with the capability to navigate multiple systems.

• Mandatory 100% attendance for orientation and training.

• Must possess open availability, including weekends.

• Windows 11-based PC is required; Macs or Chromebooks are not permitted.

• Dual monitor setup is necessary.

• Must have a recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor.

• Minimum of 16 GB RAM with at least 12 GB usable.

• CPU utilization must be at 50% or less.

• Computer must include an Ethernet (RJ-45) port.

• A wired Ethernet internet connection is required; Wi-Fi is not acceptable.

• Download speed must be at least 20 Mbps.

• Upload speed must be at least 10 Mbps.

• Ping should be 20 ms or less.

• The specified computer must be used for the interview, with the camera on and screen-sharing capability enabled.

• Screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection must be provided.

• Availability around the clock (24/7) is essential.

• Must be eligible to work in one of the following states: Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Michigan, or Utah.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Engaging work environment that supports the mission-driven culture.