Customer Support Adviser, Norwegian Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to customer inquiries via chat, email, and phone through both inbound and outbound communication channels.

• Employ logical questioning techniques to efficiently gather pertinent information from customers.

• Negotiate solutions and implement appropriate actions to avert escalation.

• Optimize recognized revenue-generating opportunities.

• Ensure accurate data entry.

• Organize time effectively according to resource planning schedules.

• Collaborate with colleagues to acquire any missing information.

• Achieve team and operational sales and service KPIs, along with expected role behaviors.

• Handle customer-resolution escalations with empathy.

• Coordinate with back offices, internal tools, and third-party game providers to address and resolve customer inquiries.

• Aid customers with payment-processing challenges related to credit cards, bank transfers, e-wallets, cryptocurrency, and Paysafe.

• Support customers with KYC processes in collaboration with the Risk team.

• Work closely with the VIP, Marketing, and Risk/Payments departments.

• Process credit bonuses and free spins.

• Engage customers to enhance player activity.

• Assist in the creation, implementation, and maintenance of Information Security Management System processes.

• Carry out responsibilities assigned by the CEO and managers within the scope of the position.

⛳️ Requirements

• Prior experience in customer support or a similar customer-facing role is advantageous.

• Fluency in both verbal and written communication in Norwegian and English is essential.

• Ability to actively listen, demonstrate empathy, and communicate effectively with customers from diverse backgrounds and varying levels of technical knowledge.

• Strong problem-solving and critical-thinking capabilities.

• Proficient in customer support software, CRM systems, and other relevant tools.

• Adaptability and flexibility in a fast-paced and dynamic setting.

• Excellent organizational skills and attention to detail.

• Ability to work both independently and collaboratively in a team-oriented environment.

• Availability to work from Monday to Sunday, with shifts scheduled between 07:00 and 23:00 GMT+1, split between morning and afternoon shifts.

• A positive attitude, patience, and a sincere desire to assist customers.

🏝️ Benefits

• Competitive salary reflective of skills and experience.

• Performance and bonus structure based on the achievement of set targets and individual performance.

• Full-time employment.

• Flexible scheduling, including weekends and holidays if needed.