Customer Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Address user inquiries via email and live chat.

• Assist users in navigating the product efficiently.

• Utilize internal tools to identify issues, troubleshoot bugs, and resolve platform irregularities.

• Actively engage with both new and existing users across various support channels.

• Monitor the stability and performance of the product through user engagement.

• Elevate issues to the Engineering and Product teams as necessary.

• Process and assess redemption requests in accordance with internal and regulatory guidelines.

• Identify and report fraud patterns or suspicious account activities.

• Relay user feedback and trends to the Product, Marketing, and Operations teams.

• Enhance the customer experience process.

⛳️ Requirements

• Previous experience in customer support or customer experience within a sports betting, trading, or prediction markets organization.

• Comprehensive understanding of prediction markets, including contracts, pricing, and settlement, with the ability to communicate these concepts to users effectively.

• Capacity to contribute immediately with minimal training.

• Familiarity with Zendesk or comparable support platforms.

• Proficient in using Slack and Google Workspace.

• Ability to think quickly and creatively solve problems in a dynamic environment.

• Strong communication and organizational skills.

• Competence in analyzing data to identify patterns.

• Willingness to work a schedule that includes weekends and evenings.

🏝️ Benefits

• Competitive salary that reflects the role and market conditions.

• A clear link between your contributions and rewards.

• Company merchandise.

• Fully remote work within the U.S.

• Flexibility to work in the manner that best supports your productivity.

• Flexible time off built on principles of trust and accountability.

• A culture that values your time and minimizes unnecessary meetings.

• Seasonal role with a genuine opportunity to transition into a full-time position with the company.