Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Assist individuals by linking them to emergency shelter and available resources.

• Offer customer service support remotely from the comfort of your home.

• Participate in orientation and training sessions.

• Showcase computer setup and internet specifications during the interview process.

• Provide screenshots confirming Windows 11, internet speed, RAM, and wired Ethernet connection.

⛳️ Requirements

• Bilingual in Spanish and English, with proficiency in both spoken and written forms.

• Experience in a call center or customer service environment.

• Tech-savvy, with the capability to navigate various systems effectively.

• Attendance at orientation and training sessions is mandatory.

• Must have open availability, including weekends.

• Must use a Windows 11-based PC; Mac and Chromebook users are not eligible.

• Dual monitor setup is required.

• Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor is necessary.

• A minimum of 16 GB RAM with at least 12 GB usable is required.

• CPU usage must be 50% or lower.

• Computer must have an Ethernet (RJ-45) port.

• A wired Ethernet internet connection is required; Wi-Fi is not permitted.

• Minimum download speed of 20 Mbps is necessary.

• Minimum upload speed of 10 Mbps is required.

• A ping of 20 ms or less is preferred.

• A camera-enabled computer capable of screen sharing for interview verification is needed.

• Availability 24/7 is expected.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Opportunity for professional development.

• Supportive team environment.