Warranty Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Enter, validate, coordinate, and manage warranty claim data within a database.

• Assess warranty claims for both accuracy and legitimacy.

• Address dealer inquiries related to warranty reconciliations, warranty conditions, and basic troubleshooting for warranty component replacements or repairs.

• Respond promptly and professionally to warranty questions via email.

• Investigate and resolve issues related to claims.

• Adhere to established warranty policies and business practices when approving or denying claims.

• Utilize data mining and analysis to examine historical data and identify trends that support the adequacy of returns.

• Escalate warranty claim-related concerns that require management review or input.

• Input hard-copy warranty claim data into the Warranty Database.

• Report to the US Supervisor of Warranty Service.

⛳️ Requirements

• A minimum of two years of relevant experience and/or training in a customer service setting, or a comparable combination of education and experience.

• A bachelor’s degree is required.

• Exceptional English communication skills, both spoken and written.

• Strong communication experience with international teams, including the use of virtual collaboration tools and cross-time-zone teamwork.

• Familiar with remote working protocols and etiquette.

• Capability to use a computer for 8.5 hours each day.

• Proficient in MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint.

• Ability to read and interpret safety regulations, operating and maintenance instructions, as well as procedural manuals.

• Capable of composing professional correspondence, speaking clearly, and exhibiting proper phone etiquette.

• Experience with MS Office, Warranty Database, and Navision.

• Quick and accurate alphanumeric data entry skills, along with proficiency in 10-key pad operations.

• Strong attention to detail.

• Minimum broadband availability of 30 Mbps from approved national providers such as Jio, Tata, Airtel, or Hathway Fiber.

• A quiet, dedicated home office environment with sufficient space for two monitors and one laptop.

• Must be prepared to complete a skill assessment task if required prior to the interview.

🏝️ Benefits

• The company will provide necessary equipment, including one or two monitors, one laptop, and supporting accessories.

• Permanent remote work arrangement.

• Company-supplied IT equipment.

• Commitment to equal opportunity employment.

• Immediate joiners preferred; candidates with 30 working days or less notice are also preferred.