Warranty Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Enter, verify, coordinate, and manage warranty claim data within a database.

• Assess each warranty claim for correctness and legitimacy.

• Address dealer inquiries regarding warranty reconciliations, warranty terms, and basic troubleshooting related to warranty component replacements or repairs.

• Respond promptly and professionally to warranty questions via email.

• Investigate and resolve issues related to claims.

• Adhere to established warranty policies and business practices to approve or deny claims.

• Utilize data mining and analysis to examine historical data, identify trends, support return adequacy, and highlight issues that require management attention.

• Input hard-copy warranty claim data into the Warranty Database.

• Report directly to the US Supervisor of Warranty Service.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A minimum of two years’ relevant experience and/or training in a customer service setting, or a comparable combination of education and experience.

• A bachelor’s degree is essential.

• Exceptional English communication skills, both verbal and written.

• Strong communication experience with international teams, utilizing virtual collaboration tools, and managing cross-time-zone interactions adhering to best practices.

• Proficient in remote working protocols and etiquette.

• Capability to use a computer for up to 8.5 hours daily.

• Proficiency in MS Office applications, including Outlook, MS Teams, Excel, Word, and PowerPoint.

• Ability to read and comprehend safety guidelines, operating and maintenance instructions, and procedural manuals.

• Skilled in composing professional correspondence, clear verbal communication, and maintaining proper phone etiquette.

• Familiarity with MS Office, Warranty Database, and Navision.

• Accurate and efficient alphanumeric data-entry skills along with proficiency in the 10-key pad.

• Strong attention to detail.

• Minimum availability of 30 Mbps broadband from an approved national service provider like Jio, Tata, Airtel, or Hathway Fiber.

• A quiet, dedicated home office environment with space for two monitors and one laptop.

• Must ensure the safe and secure setup and use of company-provided IT assets.

🏝️ Benefits

• The company will provide all necessary equipment, including one or two monitors, one laptop, and supporting accessories.

• Permanent remote work arrangement.

• Immediate joiners are preferred; candidates with a notice period of up to 30 working days are also welcome.