Warranty Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Enter, verify, coordinate, and manage warranty claim data in a database.

• Assess warranty claims for precision and legitimacy.

• Address dealer inquiries related to warranty reconciliations, warranty terms, and basic troubleshooting for warranty component replacements and repairs.

• Respond promptly and professionally to warranty queries via email.

• Investigate and resolve issues related to claims.

• Adhere to established warranty policies and business practices to either approve or reject claims.

• Utilize data mining and analysis to review historical data and identify trends that support the adequacy of returns.

• Escalate warranty claim issues that require management review or input.

• Input hard-copy warranty claim data into the Warranty Database.

• Report directly to the US Supervisor, Warranty Service.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of two years of related experience and/or training in a customer service environment, or an equivalent combination of education and experience.

• A bachelor's degree is required.

• Exceptional English communication skills, both verbal and written.

• Strong communication experience working with international teams, utilizing virtual collaboration tools, cross-time-zone collaboration, and best practices in communication.

• Familiarity with remote working protocols and etiquette.

• Capacity to use a computer for 8.5 hours each day.

• Proficiency in MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint.

• Ability to read and interpret safety regulations, operating and maintenance instructions, and procedural manuals.

• Capable of composing professional correspondence and communicating clearly with proper phone etiquette.

• Experience with MS Office, Warranty Database, and Navision.

• Accurate and efficient alphanumeric data entry skills as well as proficiency with the 10-key pad.

• Attention to detail is essential.

• A minimum broadband speed of 30 Mbps from a recognized national service provider such as Jio, Tata, Airtel, or Hathway Fiber.

• A quiet and dedicated home office environment that accommodates two monitors and one laptop.

• Must ensure a safe and secure setup for the use of company IT assets.

• Immediate availability is preferred; candidates with 30 working days or less notice are favored.

• Completion of a skill assessment task may be required prior to the interview.

🏝️ Benefits

• The company will provide all necessary equipment, including one or two monitors, a laptop, and supporting accessories.

• Permanent remote work opportunity.

• Support for home office setup with required equipment provided.

• Full-time permanent employment.