Warranty Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Input, verify, coordinate, and maintain warranty claim data within a database.

• Assess each claim for precision and legitimacy.

• Address dealer inquiries regarding warranty reconciliations, warranty conditions, and basic troubleshooting for warranty component replacements and repairs.

• Respond swiftly and professionally to warranty questions via email.

• Investigate and resolve claim-related issues following established warranty guidelines and business practices.

• Utilize data mining and analysis to examine historical data and identify patterns that support return adequacy.

• Escalate warranty claim issues that require management review or input.

• Input hard copy warranty claim information into the Warranty Database.

• Report to the US Supervisor of Warranty Service.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of two years of relevant experience and/or training in a customer service setting, or a combination of education and experience.

• A bachelor’s degree is required.

• Exceptional English communication skills, both written and verbal.

• Strong experience in communication with international teams, including virtual collaboration tools, cross-time-zone interactions, and effective communication practices.

• Familiarity with remote working protocols and etiquette.

• Capability to use a computer for up to 8.5 hours daily.

• Proficient in MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint.

• Ability to read and interpret safety regulations, operating and maintenance guidelines, and procedural manuals.

• Competence in composing professional correspondence and communicating clearly using appropriate phone etiquette.

• Experience with MS Office and familiarity with Warranty Database and Navision.

• Quick and accurate alphanumeric data entry skills along with 10-key pad proficiency.

• Strong attention to detail.

• Minimum broadband speed of 30 MBPS using Jio, Tata, Airtel, or Hathway Fiber.

• A quiet and dedicated home office environment that can accommodate two monitors and one laptop.

• Must ensure the safe and secure setup and usage of company-provided IT assets.

🏝️ Benefits

• The company will provide all necessary equipment, including one or two monitors, one laptop, and supporting accessories.

• Permanent remote work arrangement.

• Support for dedicated home office setup.

• Requirement for broadband availability with national service providers.

• Opportunity for skill assessment and process information.