Freight Forwarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage directly with shipping lines, ports, and terminals to address issues impacting cargo arrival and delivery.

• Diagnose shipment delays, clearance complications, and terminal congestion.

• Collaborate with customs brokers, carriers, and warehouse personnel.

• Oversee shipment movements and proactively mitigate supply-chain interruptions.

• Utilize ocean carrier websites and online shipping tools to manage bookings, track shipments, retrieve documentation, and oversee shipment status.

• Work alongside sales to comprehend client requirements and offer customized logistics solutions.

• Serve as the primary contact for high-priority shipments, ensuring effective communication between clients and operations.

• Provide clients with timely updates regarding shipment status, delays, and resolutions.

• Assist in rate negotiations with shipping lines and vendors.

• Establish and nurture relationships with shipping companies, port authorities, and third-party logistics providers.

• Negotiate freight rates, demurrage fees, and detention charges.

• Identify alternative routing options or carriers during periods of congestion or logistical challenges.

• Prepare, review, and manage shipping documentation for accuracy and compliance.

• Navigate USDA and AES portals for regulatory documentation, EEI filing, and export/import processes.

• Ensure that documentation is submitted and processed within required deadlines.

• Troubleshoot issues related to documentation and portals.

• Guarantee compliance with international trade regulations, customs requirements, and industry standards.

• Analyze shipping trends and operational challenges to recommend process enhancements.

• Identify potential delays, documentation inconsistencies, and compliance issues.

• Resolve operational challenges by coordinating with relevant stakeholders.

⛳️ Requirements

• Minimum of 3 years of experience in freight forwarding, logistics, or supply chain management, ideally in an operations and sales liaison role.

• Practical experience navigating ocean shipping carrier websites and online platforms for shipment bookings, tracking, documentation, and management.

• Familiarity with USDA portals for applicable shipping, export, import, or regulatory documentation processes.

• Experience using AES portals for Electronic Export Information (EEI) filing, export documentation, and compliance-related activities.

• Strong knowledge of freight forwarding operations, shipping regulations, customs procedures, and international trade documentation.

• Proficient in logistics management software, shipment tracking tools, ocean carrier websites, government portals, and Microsoft Office Suite.

• Exceptional verbal and written communication skills.

• Ability to think critically and respond promptly in high-pressure situations to resolve shipment-related issues.

• Experience negotiating rates and terms with carriers, vendors, and port authorities.

• Strong organizational abilities to manage multiple shipments, stakeholders, and documentation accurately.

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field (preferred but not mandatory).

• IATA, FIATA, or other relevant freight forwarding and logistics certifications are advantageous but not required.

🏝️ Benefits

• Remote work setup.

• 9 pm - 6 am PHT shift schedule.