Warranty Administrator

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Accurately and promptly process warranty claims.

• Oversee assigned dealers and complete the claims assigned to you.

• Foster positive communication with dealership personnel, manufacturers, and WPI.

• Keep account specifics and handling requirements updated and maintained.

• Ensure accurate claim records and provide detailed claim notes.

• Respond to communications in alignment with WPI expectations.

• Utilize internal reporting tools to reconcile work on a weekly and monthly basis.

• Analyze problems, identify trends, and communicate issues impacting claim-processing efficiency.

• Assist in the creation and implementation of action plans or strategies aimed at enhancing warranty processes.

• Convey any training or resource needs.

• Self-report any identified issues.

• Review warranty repair orders for accuracy and compliance.

• Engage with and assist dealers with any questions or concerns.

• Adhere to WPI policies and procedures regarding claim handling.

• Perform additional duties as assigned.

⛳️ Requirements

• Experience as a Direct Warranty Administrator.

• Strong communication skills and a keen attention to detail.

• Proficient in or willing to learn new computer systems.

• Previous experience in warranty processing is required.

• High School Diploma or GED equivalent.

• Strong reasoning and mathematical skills.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Competitive salary and performance-based incentives.

• Flexible work arrangements.

• Supportive team environment.