Crystal Reports Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the ongoing administration, technical support, and maintenance of Crystal Reports and related middleware applications across various server environments.

• Assist in the installation, configuration, upgrading, testing, and deployment of middleware software and associated hardware.

• Monitor system performance and perform testing to ensure that installations, upgrades, and system modifications operate as intended.

• Conduct routine maintenance and provide operational support across multiple server and network operating system environments.

• Install, deploy, and manage security patches across server environments while adhering to change management and security protocols.

• Troubleshoot and resolve middleware, application, and system-related issues by researching problems, identifying root causes, testing solutions, and implementing corrective measures.

• Adhere to technical procedures and detailed work plans to facilitate system installations, upgrades, and maintenance tasks.

• Collaborate with infrastructure, application support, and technical teams to coordinate system changes, deployments, and operational activities.

• Provide support for business intelligence and reporting solutions while ensuring system stability, security, reliability, and adherence to policies.

⛳️ Requirements

• U.S. Citizenship is required.

• Must be able to obtain and maintain the necessary Public Trust level clearance.

• Must be willing to undergo a pre-employment credit check as mandated by the Customer.

• Bachelor’s Degree with 8 years of experience; an Associate’s Degree with 10 years of experience; a Master’s Degree with 6 years of experience; or a High School Diploma or equivalent with 12 years of experience.

• Hands-on experience in Crystal Reports administration, including application support, maintenance, troubleshooting, and system administration.

• Familiarity with middleware concepts, server environments, network operating systems, and enterprise application environments.

• Proven experience in supporting software installation, configuration, upgrades, testing, and ongoing maintenance across multiple servers.

• Knowledge of troubleshooting technical issues, researching root causes, testing solutions, and implementing corrective actions.

• Understanding of security patch management, system maintenance, and change control processes.

• Ability to follow established technical procedures, operational guidelines, and detailed work plans.

• Preferred: Experience in administering and supporting Crystal Reports in a multi-server enterprise environment.

• Preferred: Knowledge of business intelligence, reporting, and analytical tools such as WebFOCUS and Tableau.

• Preferred: Demonstrated proficiency with one or more enterprise reporting and business intelligence platforms.

• Preferred: Experience with middleware technologies and enterprise application environments.

• Preferred: Systems administration experience with Windows Server, UNIX, Linux, or other network operating system environments.

• Preferred: Experience in server monitoring, performance management, system availability, and operational maintenance.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Health savings account

• Short-term disability

• Long-term disability

• Employee assistance program (EAP)

• Parental leave

• 401(k)

• Paid time off (PTO) for vacation

• Company paid holidays

• Potential eligibility for overtime

• Potential eligibility for shift differential

• Potential eligibility for a discretionary bonus