Warmline Operator

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Offer confidential, non-judgmental, and supportive phone assistance to callers statewide.

• Adhere to the principles of Intentional Peer Support (IPS).

• Operate under the general supervision of the Warmline Supervisor, receiving guidance from a Shift Leader or Team Leader.

• Engage in continuous training, team-building activities, and meetings.

• Collaborate closely with Shift Leaders in an environment that necessitates improvements and adaptations.

• Maintain accurate data logs and enter data with precision.

• Professionally present data to illustrate warmline activities.

• Prepare reports for the Warmline Shift Leader or designated Warmline Supervisor.

• Provide information promptly and in a professional manner.

• Manage highly confidential information while complying with relevant regulations and laws.

• Utilize computer systems, telephones, and office automation tools to fulfill essential responsibilities.

⛳️ Requirements

• Must identify as an individual with lived experience of significant emotions and provide support to others during challenging times.

• Must have a certificate confirming the completion of the Core Training in Intentional Peer Support (IPS).

• Must register with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist within the first 6 months of employment at the Warmline.

• Must complete training role-plays and exhibit a clear understanding of the Warmline's purpose and limitations.

• Ability to work independently with minimal supervision.

• Required participation in ongoing training and meetings as directed.

• Compliance with all policies and procedures is essential.

• Strong respect, feedback, communication, and teamwork skills are necessary.

• Basic understanding of cross-cultural issues, dual diagnoses/addictions, and the impact of PTSD/trauma, or a willingness to learn.

• Capability to manage highly confidential information while adhering to client confidentiality regulations and laws.

• Proficient written and verbal communication skills, with support as needed.

• Ability or willingness to learn and utilize Microsoft Office, including MS Word, Excel, and Publisher.

• Capacity to maintain both written and digital logs for data collection purposes.

• Proficiency in using email, conference calls, printers, fax machines, and multi-line phone systems.

• Must successfully complete criminal history check requirements as outlined under ORS 181.536-181.537 and OAR 410-007-0200 through 410-007-0380.

• Must pass pre-employment drug screening.

🏝️ Benefits

• Paid vacation.

• Sick days.

• Floating holiday.

• Community service day.

• Mental health days.

• Paid holidays.

• Employee Assistance & Wellness Benefits.

• Shift differential pay of $1 to $2.50 for working nights and weekends.

• $2,612.50 hiring bonus contingent upon a 2-year commitment with staggered-taxed payouts.