VP, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the expansion of ASAPP’s business throughout a national territory as an individual contributor.

• Enhance relationships with existing clients while acquiring new accounts.

• Act as a trusted advisor by educating clients on contact center operations, the adoption of industry-specific AI and ML, and optimizing business processes with ASAPP.

• Serve as an internal liaison for customers, advocating for enhancements in products and processes.

• Formulate and implement detailed account management strategies based on tailored research and targeted value propositions.

• Collaborate with customers and channel partners to promote ASAPP and boost market penetration.

• Lead essential projects throughout the customer lifecycle, addressing business development, messaging, commercial positioning, time to value, and operational enhancements.

• Achieve or surpass quarterly and annual booking objectives.

• Provide consistent and accurate forecasting.

• Foster communication and teamwork among colleagues to secure business and optimize opportunities.

• Collaborate across departments, including Marketing, Product, and Engineering, to enhance customer experience and business results.

⛳️ Requirements

• Over 10 years of experience in selling enterprise SaaS solutions.

• More than 5 years of experience in selling enterprise SaaS to the Customer Experience and/or Contact Center sector.

• A strong sense of curiosity coupled with a focus on consultative, solution-driven selling.

• A genuine passion for assisting customers in achieving transformative business outcomes and value.

• Comprehensive understanding of the Customer Service/Experience industry.

• Technical proficiency with advanced software technologies (e.g., AI).

• High level of integrity and humility, fostering trust and credibility.

• Persistent follow-through driven by genuine care.

• Positive mindset; continuously seeks ways to achieve success and demonstrates resilience.

• Strong work ethic; maintains a sense of urgency at all times.

• Proactive in closing deals.

• Expertise in navigating complex organizations at all levels, including the C-suite, IT, and primary decision-makers.

• Ability to identify and empower an internal champion.

• Customer-centric, relationship-focused consultative selling approach.

• Skillful in researching, posing effective questions, listening, and guiding customers towards solutions.

• Knowledge of how to utilize internal resources and business assets effectively.

🏝️ Benefits

• Competitive salary with stock options.

• Comprehensive medical, vision, and dental insurance coverage.

• 401k matching program.

• Stipend for fitness and wellness activities.

• Mobile phone reimbursement.

• Mental health support benefits.

• Stipend for professional learning and development.

• Parental leave for all parents, including adoptive and foster parents.

• Three weeks of paid time off (which increases with tenure) alongside unlimited sick leave.

• Eligibility for commissions.

• Opportunity to participate in ASAPP's equity plan.

• Short- and long-term incentive programs.