VP, Services Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Direct the complete operational execution of the services business, from the creation of SOWs to project delivery and closure.

• Manage Services Sales Operations, Project Operations, Resource Management, Services Solutions, Contingent Staffing/Vendor Management, and the PMO.

• Establish vision, priorities, and benchmarks for operational excellence and client service delivery.

• Build, cultivate, and maintain high-performing teams through effective leadership, coaching, performance management, and succession planning.

• Collaborate with Finance, Sales, Engineering Services, People & Organizational Health, and Business Unit leadership to align with company strategy and growth objectives.

• Spearhead change management initiatives to support organizational growth, system adoption, and the evolution of service offerings.

• Guide PMO strategy, scalability of the operating model, project delivery compliance, scheduling, forecasting, utilization, revenue recognition forecasting, and backlog management.

• Standardize operational processes for services, including SOWs, bookings, project setup, purchase orders, staffing, project finance, invoicing, vendor payments, and project closure.

• Partner with Finance to ensure financial governance, cash flow management, bookings, margin performance, and revenue recognition.

• Oversee service systems such as NetSuite, Skills Base, Smartsheet PPM, Smartsheet RM, Provus, and Conga.

• Manage the services partner strategy, contingent staffing, vendor relationships, supplier performance, and cost efficiency.

• Enhance resource allocation, utilization, capacity planning, sourcing, profitability, and revenue recognition.

• Provide reporting and analytics on pipeline, bookings, revenue recognition, project health, invoicing forecasts, utilization, and backlog.

• Lead Services Solutions while managing executive escalations and sales relationships.

• Oversee the review, maintenance, and approval of the services rate card.

• Offer operational support during mergers and acquisitions, including due diligence and integration.

⛳️ Requirements

• A Bachelor’s degree in business administration, Operations Management, or a related field is mandatory.

• A minimum of ten (10) years of experience in operations, project management, and/or finance is required.

• At least five (5) years of leadership experience in managing and/or directing team members is essential.

• Prior experience with a technology or consulting company developing strategic business plans is preferred.

• Proven experience in leading, managing, and motivating a team of business process engineers and experts.

• Strong familiarity with operational management software, data analysis tools, and enterprise resource planning (ERP) systems.

• Solid financial and business acumen with an understanding of multi-faceted business operations.

• Demonstrated competency in project management principles, including planning, execution, and monitoring of complex projects.

• Experience in managing relationships with services/staffing partners and vendors is required.

• Ability to establish rapport and credibility as a strategic partner across various business units and job functions.

• Capacity to align organizational vision and engage in long-term thinking, imagination, and idea generation.

• Skilled at negotiating conflicts and problem-solving to achieve mutually beneficial outcomes.

• Expertise in quality management, change management, and continuous improvement practices.

• Highly organized, detail-oriented, with exceptional time management and prioritization skills in a fast-paced, high-volume, evolving environment.

• Comfortable managing multiple and shifting priorities while meeting deadlines in an entrepreneurial setting.

• Excellent oral and written communication skills, including the ability to present issues to C-Level Executives and senior leadership.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.

• 401(k) Retirement Plan with Employer Match.

• 529 College Savings Plan.

• Health Savings Account.

• Life Insurance.

• Long-Term Disability.

• Competitive Compensation.

• Training and development programs.

• Major offices stocked with snacks and beverages.

• Collaborative and engaging culture.

• Work-life balance with generous paid time off.