Pricing & Contract Ops Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze customer contracts and amendments to understand pricing structures, billing terms, rate schedules, and account requirements.

• Verify pricing and setup requests against executed contracts, addressing discrepancies before implementation.

• Establish and maintain customer accounts, projects, pricing, and payer sites within relevant enterprise systems.

• Configure and uphold pricing, rates, and account information across CRM, ERP, billing, and financial systems.

• Ensure the accuracy and consistency of pricing and account information across systems to facilitate correct billing.

• Assist with new customer implementations, contract amendments, annual pricing updates, and ongoing account modifications.

• Investigate and resolve pricing and billing discrepancies, including incorrect rates, account setup challenges, and contract-to-system misalignments.

• Collaborate with Sales, Client Success, Finance, Billing, Accounting, IT, and Operations to clarify requirements and tackle pricing or setup issues.

• Oversee pricing and account setup requests while managing multiple priorities and meeting implementation deadlines.

• Maintain proper documentation for contracts, pricing, and account setup.

• Identify opportunities to enhance pricing controls, account setup processes, and system workflows.

⛳️ Requirements

• Bachelor’s degree in business, Finance, Accounting, Healthcare Administration, or a related field preferred; equivalent relevant experience will be considered.

• 2–4 years of experience in pricing, contract administration, billing, revenue operations, customer implementation, or a similar operational role.

• Experience in reviewing contracts or pricing schedules and converting requirements into system or account setup.

• Strong analytical, organizational, and problem-solving abilities with keen attention to detail.

• Familiarity with billing processes, pricing administration, and account reconciliation.

• Capability to independently manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office, including intermediate to advanced Excel capabilities.

• Preferred experience with CRM, ERP, billing, or financial management platforms; specifically, Salesforce and NetSuite.

• Experience in supporting customer implementations, pricing administration, or contract operations is preferred.

• Preferred experience in the healthcare technology, healthcare operations, or SaaS industries.

• Familiarity with billing operations and revenue support processes is preferred.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Total rewards strategy.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.