VP, RCM Implementation – Integration

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Lead the integration of technology and services for clients across various product segments, ensuring a smooth transition into RCM operations.

• Manage new client implementations from the contract stage through to go-live and stabilization, including project planning, resource allocation, milestone tracking, and executive status reporting.

• Supervise the integration of RCM products and solutions into client workflows and internal processes.

• Develop, implement, and maintain RCM Standard Operating Procedures (SOPs), playbooks, and methodologies for implementation.

• Create and deliver training programs and materials for clients and internal teams.

• Act as the RCM subject matter expert in product development, workflow design, and operational feedback.

• Collaborate with product management to prioritize enhancements, optimize products, and assess adoption, performance, and ROI.

• Manage vendor relationships and coordinate efforts with Operations, Technology, Client Success, Sales, and Finance teams.

• Establish key performance indicators (KPIs) for implementation and integration, monitor performance, identify risks, and drive resolution and escalation.

• Build, lead, and nurture a high-performing implementation and integration team.

• Perform additional duties that support the overall objectives of the position.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Health Management Information Systems, or a related field, or a combination of education and experience that would provide the necessary qualifications.

• Over 10 years of progressive experience in RCM or related leadership positions.

• More than 5 years of experience in leading RCM technology and/or services implementations, integrations, or large-scale client onboarding.

• Proven experience in developing SOPs, training programs, and implementation playbooks.

• Demonstrated ability to manage vendors, budgets, and cross-functional projects.

• Familiarity with Practice Management Software.

• Knowledge of Revenue Cycle Management best practices, RCM technology, practice management systems, integration processes, and project management methodologies.

• Understanding of business processes and drivers for providers across both large and small market segments.

• Strong leadership, executive-level communication and presentation skills, project and program management capabilities, vendor management, negotiation, training and facilitation skills, along with strategic and analytical abilities.

• Capacity to lead complex implementations and integrations to ensure on-time, on-budget delivery; translate operational needs into product requirements; develop clear and repeatable SOPs and training; and establish credibility within an organization while managing multiple competing priorities.

• PMP, HFMA Certified Revenue Cycle Representative (CRCR), or a related certification is preferred.

• Experience with NGE and NGO platforms is strongly preferred.

🏝️ Benefits

• Equal opportunity employer committed to diversity and fostering an inclusive environment.