VP, Post Close, CMS

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct all facets of Post Close operations for funded loans sourced from various originating channels.

• Supervise loan delivery, endorsement guarantees, records management, due diligence, and compliance with PCCD.

• Provide strategic leadership, management support, functional assistance, and expertise in quality control.

• Foster financial and loan quality standards in collaboration with Senior Management and organizational leaders.

• Recruit, train, assign, guide, monitor, reward, and discipline staff; manage complaints and resolve issues.

• Ensure Post Close operations adhere to company policies, procedures, regulations, laws, service level agreements (SLAs), and Loan Quality metrics.

• Contribute to risk management efforts while maintaining the integrity of loan quality and monetary controls.

• Cultivate a departmental culture centered on continuous improvement, innovation, precision, and a customer-centric approach.

• Create and execute training programs based on current policies and procedures.

• Collaborate with direct reports, internal teams, sales personnel, vendors, and clients to address issues.

• Work alongside IT on system improvements to enhance Post Close efficiency and quality control.

• Conduct exception-based reviews of loan circumstances and conditions.

• Assist in interviewing and hiring management personnel for the department.

• Audit staff and departmental functions to ensure compliance with policies and procedures.

• Analyze performance trends and implement corrective actions for audit findings.

• Hold weekly structured meetings with Post Close Managers.

• Provide constructive feedback and coaching to Post Close Managers and their teams.

• Establish relationships with VP/Director-level Operations leaders across regional Operations centers.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business or equivalent professional experience.

• Seven (7) to ten (10) years of experience in managing at least one aspect of the Loan Origination Process.

• Ten (10) to fifteen (15) years of overall experience in the mortgage industry.

• Familiarity with loan delivery, endorsement guarantees, records management, due diligence, and PCCD compliance.

• Capability to oversee Post Close operations in line with company policies, procedures, regulations, laws, SLAs, and Loan Quality metrics.

• Demonstrated experience in supporting risk management, loan quality, and monetary control activities.

• Ability to work collaboratively with Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT, and Treasury.

• Proficiency in developing training programs, auditing staff, evaluating performance trends, and resolving audit findings.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Discounts on fitness, dining, retail, and more through the employee portal.

• Tailored training programs.

• Employee referral bonuses.

• Educational reimbursement opportunities.

• Participation in Carrington Charitable Foundation community initiatives.