VP – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide leadership and strategic direction at the enterprise level across Underwriting Support, Premium Audit, and Billing.

• Own the comprehensive operating model, which includes personnel, processes, technology, and controls.

• Establish a long-term strategic vision for business operations.

• Direct departmental objectives and align operations with underwriting, financial, and customer experience goals.

• Develop business cases and secure stakeholder buy-in as necessary.

• Lead and prioritize cross-functional enterprise initiatives involving Business Operations, UW Enablement, Technology, Finance, and Underwriting.

• Advise senior leadership on operational capacity, expense trade-offs, premium risk, and transformation readiness.

• Establish operating standards, policies, and performance frameworks.

• Oversee productivity, quality, compliance, premium accuracy, audit effectiveness, billing timeliness, and adherence to service-level commitments.

• Own the workforce and capacity strategy across both domestic and offshore operations.

• Resolve complex escalations from underwriters, RVPs, agents, and internal business partners.

• Develop and enforce enterprise standards, best practices, and continuous improvement frameworks.

• Maintain controls to address processing errors, premium leakage, billing errors, audit disputes, and regulatory risks.

• Collaborate with Finance, Underwriting, and Compliance on premium recognition and financial reporting.

• Own expense management and workforce investment decisions.

• Ensure audit readiness, regulatory compliance, and governance.

• Utilize data, KPIs, and trend analysis to identify risks and drive improvements.

• Lead and develop a multidisciplinary leadership team.

• Establish training, capability development, and succession strategies.

• Reduce attrition, enhance engagement, and improve team stability.

• Establish performance management, coaching, and accountability frameworks.

• Oversee offshore partnerships, contracts, onboarding, training, and leadership structure.

⛳️ Requirements

• A college degree is required.

• A degree in business administration or a related field is preferred.

• CPCU designation is preferred.

• A minimum of 15 years of underwriting or underwriting operations experience is required.

• At least 15 years of management experience is preferred.

• Executive leadership experience overseeing large, multi-functional, geographically dispersed teams is essential.

• Strong financial acumen that connects operations to premium growth, profitability, and expense management.

• Advanced knowledge of underwriting support functions.

• Expertise in workflow optimization, change management, and operational excellence methodologies.

• Proven track record of reducing cycle time, enhancing quality, and improving service metrics.

• Ability to identify, analyze, and resolve problems; motivate and develop staff; recognize and meet customer needs; and plan and execute business strategy.

• Executive-level written and verbal communication skills.

• Ability to influence senior leaders and external stakeholders.

• Ability to synthesize complex operational and financial data into executive-level insights and recommendations.

• Excellent negotiation skills and the ability to collaborate with internal and external partners.

• Familiarity with Commercial Lines functions, including corporate underwriting, underwriting, risk control, premium audit, and marketing is preferred.

• Ability to lead enterprise-level relationships and align operational strategies with customer, agent, and underwriting expectations.

🏝️ Benefits

• Annual incentive compensation.

• Medical, dental, vision, and life insurance.

• Accident, critical illness, and short-term disability insurance.

• Retirement plans with employer contributions.

• Generous time-off program.

• Programs designed to support employee well-being and financial security.

• Remote work options available.

• Some overnight travel may be required.