Global Customer Operations Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee customer orders throughout the order-to-cash cycle, guaranteeing precise processing, fulfillment, invoicing, and timely delivery for both domestic and international clients.

• Address order, inventory, transportation, pricing, credit, and documentation challenges while proactively managing risks and escalations.

• Act as the main point of contact for customers, customs brokers, 3PL providers, and internal teams regarding order status, shipments, and delivery performance.

• Organize international shipping and customs documentation processes in collaboration with International Trade & Customs Compliance, customs brokers, and 3PL providers.

• Ensure the accuracy of import/export documentation, compliance with regulations, and prompt shipment clearance.

• Evaluate operational performance and create reports to identify trends, enhance service levels, and promote process improvements.

• Collaborate with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, meet customer needs, and accomplish business goals.

• Maintain precise customer and shipping information in SAP S/4HANA.

• Assist with customer onboarding, account management, and system upgrades.

• Engage in continuous improvement initiatives, including EDI compliance, root cause analysis, and corrective actions.

⛳️ Requirements

• Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related discipline.

• Background in customer operations, supply chain, logistics, or similar roles.

• Minimum of 1 year of relevant experience.

• Proficiency in SAP S/4HANA or comparable ERP systems.

• Strong analytical, organizational, and problem-solving abilities.

• Competence in Microsoft Office applications, especially Excel.

• Experience collaborating with customs brokers, third-party logistics (3PL) providers, and transportation partners is preferred.

• Familiarity with international trade regulations, Incoterms, customs clearance procedures, and trade documentation requirements is preferred.

🏝️ Benefits

• Comprehensive insurance package available from Day 1, featuring extensive health and wellness programs.

• Health, Dental, and Vision insurance.

• Health savings account.

• Flexible spending account.

• Life and accident insurance.

• Employee assistance program.

• Telehealth services.

• One-on-one health coaching.

• Supportive benefits tailored for all stages of your life.

• 401(k) with up to 6% company matching and additional potential discretionary match at year-end.

• Short-term incentive/performance bonuses.

• Flexible scheduling options.

• Vacation pay of up to three weeks (pro-rated for your first year of employment).

• Holiday pay for 12 holidays.

• Opportunities for career development and growth.

• Tuition/education assistance programs.

• Access to LinkedIn Learning.

• Scholarship programs available for employees' children.

• Parental leave.

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance.

• Bereavement leave.

• Up to $300 reimbursement for fitness expenses.

• Up to $300 reimbursement for massage therapy.

• Employee appreciation events.

• Employee discounts.

• Opportunities for charitable giving.