VP, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the mission, vision, and objectives of the organization while promoting and upholding the company culture and vision.

• Oversee all operational and fiscal management for 8+ senior housing communities, encompassing resident care, admissions, staffing, marketing, programming, culinary services, facilities maintenance, and administration.

• Lead with a focus on vision and values to enhance the well-being of residents and team members, ensure quality assurance, manage finances, and maintain regulatory compliance.

• Drive the region to meet and exceed sales, profitability, cash flow, and business goals and objectives.

• Interpret legal documents related to the acquisition, development, and operation of projects.

• Assess and enhance the effectiveness of internal and external processes.

• Provide timely, accurate, and comprehensive reports on the operational status of the region.

• Collaborate with the management team to create and implement operational infrastructure, systems, processes, and personnel that support rapid growth.

• Inspire and lead a high-performance management team; attract, recruit, retain, and mentor team members.

• Set an example and ensure exceptional attention to detail in resident care and well-being.

• Supervise multiple Executive Directors and manage operations at their respective communities.

⛳️ Requirements

• Over 10 years of substantial operational experience working with the elderly in assisted living, skilled nursing, or hospital settings is highly preferred.

• Must possess experience in managing multiple retirement, assisted living, and/or memory care communities.

• Ability to maintain composure during stressful and emergent situations is essential.

• Must be approachable, fair-minded, and able to communicate with clarity while exhibiting confidence and enthusiasm.

• Proficient in organizational development, personnel management, budget and resource development, and strategic planning.

• Exceptional interpersonal skills with the capacity to collaborate with a dynamic leadership team.

• Possess personal qualities of integrity, credibility, and commitment to the corporate mission and vision.

• Flexible and capable of multitasking; able to navigate an ambiguous, fast-paced environment while striving for clarity and solutions; demonstrated resourcefulness in prioritizing and guiding investment in people and systems.

• Bachelor’s Degree in Healthcare, Gerontology, Business, or a related field, or an equivalent combination of education and experience.

• Strong knowledge of state regulations and compliance management.

• Familiarity with basic accounting terminology and processes, along with strong financial judgment.

• Must be willing to travel.

• Demonstration of Ciel’s Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.

• Commitment to Ciel’s “Team Member Promise” and service excellence for residents.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• A supportive and inclusive work environment.

• Retirement savings plan with company match.