Operations Manager

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Oversee the daily relationship with the 3PL and co-manufacturer, ensuring alignment of priorities, confirming commitments and deadlines, and holding partners accountable for their deliveries.

• Provide reports on dispatches, aged orders, production levels, stock status, and potential risks, including sales run rates compared to forecasts with highlighted variances.

• Investigate any missed commitments with supporting evidence, initiate recovery actions, and escalate capacity gaps and stockout risks before deadlines are missed.

• Transform the approved production plan into agreed-upon daily and weekly schedules, monitoring actual units by SKU and the availability of components.

• Maintain accurate records of production jobs, purchase orders, receipts, and documentation in Cin7, and address quality complaints with appropriate corrective actions.

• Manage fulfillment for DTC, wholesale, Faire, Amazon, and retail, ensuring that PO versions, routing, BOL, ASN, and EDI records are kept up to date.

• Address overdue, partial, replacement, and unscanned orders, and track domestic freight until successful delivery to customers.

• Coordinate stock counts and month-end reconciliations, addressing discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon.

• Verify 3PL, co-manufacturing, and freight charges against approved rates, document any errors or losses, and provide Finance with accurate shipment costs and follow up on invoices.

• Streamline recurring workflows to minimize manual effort and errors, document processes, and validate AI-assisted outputs.

• Analyze fulfillment and freight costs by channel and assess packaging and shipping assumptions for new products and bundles.

• Engage in the application, assessment, recruitment, interview processes with clients, background/reference checks, and offer procedures as applicable.

⛳️ Requirements

• Minimum of 5 years of experience in fulfillment, logistics, inventory, or production, with a focus on managing US operations alongside US-based 3PLs, co-manufacturers, domestic carriers, and adhering to US retail and Amazon requirements.

• At least 2 to 3 years in a managerial role as the primary daily contact for an outsourced 3PL relationship, overseeing priorities, SLAs, stock accuracy, invoice audits, and partner accountability.

• At least 2 to 3 years in a managerial position as the main daily contact for a co-manufacturer relationship, managing production scheduling, packaging, quality assurance, and corrective measures.

• Proven track record of independent ownership, such as overseeing a partner transition or turnaround, managing KPIs, resolving disputes and credits, or making escalations with recommendations.

• Proficient with Cin7 or a similar inventory management system, as well as Shopify and 3PL warehouse management systems.

• Experience in multi-channel fulfillment across DTC, wholesale, Amazon, and US retail, including knowledge of routing guides, BOL, ASN, and EDI.

• Strong skills in reconciliation and reporting, with excellent proficiency in Excel or Google Sheets.

• Clear and confident communication skills in both written and spoken English.

• Updated resume required.

• A 1–2 minute Loom video introducing yourself, discussing your 3PL and co-manufacturer management experience, and detailing a specific operational problem you managed and resolved from start to finish with evidence is required.

• Only candidates who submit a Loom video will be considered for the next stage.

• Experience in consumer products that are manufactured, warehoused, and shipped across various channels.

• Background in organic, health, or beauty consumer goods preferred.

• Experience conducting month-end operations reviews and presenting KPI results and recommendations to senior leadership.

🏝️ Benefits

• Compensation provided in USD.

• Payments made bi-monthly on the 15th and 30th of each month.

• Paid Time Off in accordance with company policy.

• Holidays observed as per company guidelines.

• Fully remote work setup.

• Full-time dedicated working hours.

• Availability required during US Eastern Time business hours, in addition to regular calls with an Australia-based team during US late afternoon and evening.