VP, Operational Excellence

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Develop and manage company-wide metrics for operational performance and reporting.

• Create frameworks for KPIs, capacity models, utilization metrics, and service-level indicators.

• Discover opportunities to enhance operational efficiency, consistency, and scalability across various business functions.

• Oversee enterprise data operations, encompassing intake, validation, transformation, quality management, and process optimization.

• Propel automation initiatives to enhance accuracy, speed, and efficiency in operations.

• Formulate and supervise strategic client management processes for significant and complex client relationships.

• Establish frameworks for monitoring client health, managing escalations, engaging executives, and preparing for renewals.

• Develop strategies for workforce planning and resource allocation.

• Enhance forecasting, utilization, and capacity visibility across shared services and operational teams.

• Spearhead enterprise initiatives aimed at process redesign, standardization, automation, and ongoing improvement.

• Create scalable operating models and advocate for data-driven decision-making.

• Assist in operational integration activities associated with acquisitions.

• Design future-state operating models, workflows, and service delivery processes for effective integration.

• Report to executive leadership and construct the operating systems, processes, and capabilities that support organizational growth.

⛳️ Requirements

• Over 10 years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related fields.

• Proven track record of building scalable processes, operating models, and performance management systems.

• Experience in leading enterprise-wide transformations, process improvements, or operational strategy initiatives.

• Strong analytical, financial, and systems-thinking skills.

• Demonstrated ability to influence senior leaders and implement change across multiple functions.

• Preferred experience in professional services, benefits administration, consulting, healthcare administration, technology-enabled services, or other complex service environments.

• Lean, Six Sigma, Operational Excellence, or related certifications are advantageous.

• A graduate degree is preferred but not mandatory.

🏝️ Benefits

• Equipment will be provided.

• Monday through Friday, 40 hours a week, following an agreed-upon schedule.

• Remote work is permitted within approved Lumelight states.