VP of Revenue Operations – RevOps

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and manage Digital Science’s integrated commercial operating framework.

• Enhance revenue growth by taking ownership of business processes, ensuring data integrity, and overseeing technical systems.

• Oversee, standardize, and refine lead-to-renewal workflows, encompassing lead capture, order fulfillment, renewals, and churn prevention.

• Collaborate with the CRO and Segment leaders to convert commercial strategies into operational workflows and enablement playbooks.

• Work together on GTM strategies, product launches, and cross-functional system implementations.

• Provide daily operational support to Sales, Marketing, and Customer teams.

• Elevate the customer purchasing and renewal experience by reducing operational friction.

• Uphold standards for commercial data entry, maintain pipeline hygiene, and ensure forecasting accuracy.

• Manage product pricebooks, discount matrix governance, multi-currency tables, and product-line structures.

• Track and report on commercial KPIs such as CAC, NRR, win rates, and the length of sales cycles.

• Oversee commercial technology platforms including Salesforce, Pardot, Gong, Front, Qualtrics, and LeanData/Leadspace.

• Supervise system administration, platform architecture, technical development, user provisioning, and API integrations.

• Advocate for AI and workflow automation throughout commercial operations.

• Enhance the user experience and adoption of commercial software.

• Report directly to the SVP of Operations and collaborate with Business Operations and Data Governance & BI leadership.

• Build, mentor, and lead teams across SalesOps, MarketingOps, CustomerOps, and CRM/Systems Development.

• Promote a data-driven, customer-focused culture of continuous improvement.

⛳️ Requirements

• Extensive, demonstrable experience in leading Revenue Operations or similar business operations at scale, including ownership of CRM/Salesforce, sales pipeline, and GTM processes.

• Proven success in a VP Operations-type position, preferably within technology, SaaS, or a related B2B sector.

• Experience in driving automation initiatives to alleviate manual administrative tasks and streamline lead-to-renewal processes.

• Demonstrated ability to promote internal adoption of AI technologies.

• Background in business transformation and establishing new functions or operational models.

• Knowledge of Finance, Legal, HR, and Group IT functions and their interrelations with Operations.

• Familiarity with the research ecosystem and Digital Science’s offerings.

• Exceptional organizational and leadership skills.

• Strong proficiency in data analysis and performance/operational metrics.

• Proven competency in strategic planning and business development.

• Excellent interpersonal, persuasive, and public speaking capabilities.

• Strong decision-making and problem-solving skills in fast-paced, ambiguous environments.

• Outstanding communication and stakeholder management abilities, including experience presenting to executive and board-level audiences.

• Bachelor’s degree is essential.

• Relevant qualifications in Revenue Operations, CRM, or business/strategic planning are desirable.

• Willingness to experiment with and adapt AI technologies.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering an inclusive workplace.

• Diverse and inclusive workplace culture.

• Opportunity to engage in open, collaborative, and inclusive research technology.

• Support for innovative businesses and technologies that enhance the research ecosystem.