Revenue Manager – Design Technical Services

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee the execution and performance of projects within the Technical Services department.

• Take ownership of technical services project management from initiation to completion.

• Strategize project execution in accordance with approved Statements of Work.

• Coordinate tasks, sequencing, dependencies, and delivery activities effectively.

• Address project challenges, risks, and blockers; implement corrective measures as necessary.

• Review and authorize Statements of Work prior to project initiation.

• Ensure clarity in scope, feasibility of delivery, and alignment of team capabilities.

• Allocate Technical Specialists based on their skills, availability, and project requirements.

• Manage team capacity, utilization, workload distribution, schedules, PTO, and coverage.

• Conduct individual meetings and lead performance accountability for Technical Specialists.

• Document feedback and observations regarding performance; mentor and implement improvement strategies.

• Make decisions regarding role suitability, reassignment, or termination when performance expectations are unmet.

• Ensure that delivery work adheres to quality and technical standards.

• Assign and supervise QA/QC activities.

• Investigate delivery challenges and conduct root cause analysis.

• Assist in onboarding, training, coaching, hiring, and team development.

• Collaborate with the Director on staffing strategies, delivery readiness, and reporting.

• Provide insights into project status, risks, and resource requirements.

• Escalate systemic issues impacting delivery, quality, or team performance.

⛳️ Requirements

• Proven experience in managing technical or professional services projects.

• Demonstrated capability in leading teams and overseeing performance.

• Ability to conduct challenging performance discussions and take decisive actions.

• Strong skills in diagnosing and resolving complex delivery challenges.

• Experience in resource planning, utilization management, and team coordination.

• Excellent communication, organizational, and decision-making abilities.

• Background in the AEC industry or related technology-focused sectors.

• Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.

• Commitment to a minimum of 40 hours per week, with additional hours as required to meet deadlines.

• Capability to sit or stand for prolonged periods.

• Willingness to travel between office locations, including those with stairs.

• Ability to lift items weighing up to 30 pounds.

• Proficient verbal and written communication skills in English.

• Adequate visual and auditory capabilities, with or without assistance.

• Must be authorized to work in the U.S. without company sponsorship.

🏝️ Benefits

• Multiple medical plan options along with dental and vision coverage.

• On-demand support and mental health/wellness resources through Bennie.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options available.

• 401(k) plan with up to a 4% company match after 90 days of employment.

• Voluntary life, AD&D, supplemental health coverage, and disability protection offered.

• Three weeks of PTO, paid holidays, and a day off for your birthday.

• Two paid volunteer days each year.

• Professional development reimbursement provided.

• Access to GreaterU, ATG’s platform dedicated to learning and growth.

• Four weeks of paid sabbatical after six years of service, in addition to regular PTO.

• Discounts on lifestyle benefits such as pet insurance and financial coaching via the Bennie Marketplace.