VP of Operations and Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the portfolio of ongoing implementations and managed-services engagements, ensuring awareness of milestones, risks, dependencies, commitments, and forthcoming steps.

• Supervise and mentor project managers and implementation team members, establishing expectations and ensuring accountability among owners.

• Take charge of capacity planning and resource distribution among project managers, implementation personnel, and shared specialists.

• Create and facilitate delivery rhythms, encompassing portfolio assessments, project health evaluations, resource planning, and escalation management.

• Detect delivery risks early and engage with at-risk projects or client escalations when necessary.

• Standardize delivery methodologies, including project planning, status updates, action tracking, requirements transfers, UAT, go-live, and post-launch transitions.

• Collaborate with Solutions & Enablement to provide product expertise and solution advice.

• Work with Sales on project scoping, implementation feasibility, customer transitions, and resource requirements.

• Coordinate with Product, Engineering, and QA teams to manage technical dependencies, release risks, and delivery obstacles.

• Enhance scope and change-order management processes.

• Develop documentation, tools, processes, and performance metrics to ensure reliable and scalable delivery.

• Facilitate knowledge transfer to mitigate reliance on individual subject-matter experts.

• Offer leadership with insights into engagement health, ownership, risks, and milestones.

• Enhance capacity forecasting, project cadence, escalation response, implementation consistency, managed-services prioritization, and cross-functional blocker resolution.

⛳️ Requirements

• Proven experience leading a Professional Services, implementation, or client-delivery function within a complex SaaS or enterprise software context.

• Direct oversight of a portfolio of simultaneous customer implementations.

• Experience in managing project managers, implementation consultants, or similar client-delivery professionals.

• Strong skills in capacity planning, resource allocation, portfolio management, and prioritization.

• Working knowledge of requirements gathering, implementation planning, scope management, UAT, go-live, and post-launch support.

• Experience navigating challenging client scenarios and guiding teams through delivery obstacles.

• Ability to foster accountability without taking personal responsibility for every project.

• Proven ability to establish practical operating processes that are consistently utilized by teams.

• Comfort working both as a strategic leader and hands-on operator in a dynamic environment.

• Technical proficiency to collaborate effectively with Product, Engineering, QA, and technical implementation teams.

• Excellent communication skills, strong client presence, sound judgment, and reliable follow-through.

• Experience in lending, fintech, financial software, Salesforce, or other highly adaptable enterprise platforms is advantageous but not mandatory.

• Legally authorized to work in the United States.

• Willingness to undergo a background check in compliance with local laws/regulations.

• Hands-on experience managing Professional Services, implementation, or delivery for an external, paying customer base at a software/SaaS company.

• Direct experience with the Salesforce ecosystem.

• Proven experience managing a portfolio of concurrent software implementations or client engagements.

🏝️ Benefits

• Competitive compensation package determined by experience and market standards.

• Full-time position with substantial growth opportunities as FUNDINGO expands.

• Comprehensive coverage of 100% of employee medical and dental premiums.

• 401(k) plan with maximum matching, vested over time.

• 15 paid holidays annually.

• Fully remote work environment with a distributed team.

• Opportunity to engage directly with company leadership and gain insight into the broader business landscape.

• Significant ownership and the chance to develop a growing function.