Provider Data Operations Supervisor

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Lead, mentor, and inspire a team of professionals to support a top-tier lean operation.

• Collaborate with department managers to achieve objectives and key results that enhance productivity, client satisfaction, and process efficiencies.

• Oversee team reporting and pinpoint areas for enhancement.

• Ensure that team performance aligns with expectations.

• Assess departmental performance by creating, collecting, analyzing, and interpreting relevant data and metrics.

• Aid in the development of departmental metrics and the execution of mitigation strategies.

• Work alongside internal and external stakeholders on implementation, communication, change management, and risk mitigation strategies.

• Conduct root-cause analysis on systemic challenges and formulate action plans.

• Maintain, analyze, and relay reporting on assigned team KPIs.

• Monitor monthly and quarterly KPIs to achieve departmental goals.

• Recruit and oversee Oscar colleagues, including performance management, professional growth, and HR administrative tasks.

• Adhere to applicable laws and regulations.

• Execute additional tasks as assigned.

• Report directly to the Manager of Provider Data Operations.

⛳️ Requirements

• Minimum of 3 years of direct people management experience.

• At least 2 years of experience in an operations role supporting production teams.

• Over 1 year of experience utilizing data for decision-making and continuous improvement.

• A minimum of 3 years of provider data experience within a health insurance company.

• Strong skills in navigating Excel/Google Sheets, JIRA, and/or SQL.

• Candidates must reside in the U.S., excluding Alaska, Delaware, Hawaii, Louisiana, Montana, North Dakota, Oklahoma, West Virginia, Wyoming, and U.S. Territories.

🏝️ Benefits

• Comprehensive employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in the 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.

• Fully remote work from a home office.

• Occasional travel for team meetings and company events.