Regional Operations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire in-depth knowledge of OPENLANE's policies, processes, procedures, and tools utilized for floor plan audits and inspections of vehicles or facilities.

• Supervise full-time and 1099 inspectors to guarantee compliance with policies, procedures, tools, service level agreements (SLAs), and regional objectives.

• Recruit and onboard both contract and full-time inspectors within the designated region.

• Collaborate with Marketplace and Commercial Sales teams to address inspection requirements, growth predictions, and scheduling.

• Foster relationships with dealers and sales teams to enhance sales growth.

• Assist the Senior Regional Operations Manager in the creation and execution of Objectives and Key Results (OKRs).

• Lead, train, inspire, coach, counsel, mentor, and monitor the performance of full-time inspectors.

• Ensure that contractors fulfill customer expectations and meet operational standards.

• Act as the primary liaison for contractors and inspectors regarding compensation, assignments, process updates, and queries related to applications.

• Work collaboratively with Product, Arbitration, Scheduling, and Quality Assurance teams to evaluate app releases and processes, providing constructive feedback.

• Spend 1–2 days per week in the field alongside inspectors to uphold quality standards and train new inspectors.

• Serve as a reserve inspector for emerging markets and to fill regional inspection capacity gaps.

• Utilize various communication tools available within OPENLANE.

• Execute other assigned duties as needed.

⛳️ Requirements

• A minimum of 3+ years of relevant experience or education.

• At least 2+ years of experience in automotive mechanics.

• Must possess a valid driver's license and be able to operate a motor vehicle.

• Proficient in technology, especially in submitting electronic inspection reports.

• Previous experience in managing teams and individuals, including both contract and full-time employees is preferred.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision insurance with employer contributions to HSA (US) and FSA options (US).

• Immediate vesting in 401K (US) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and Accidental Death & Dismemberment (AD&D) coverage (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering opportunities.

• Tuition reimbursement for eligible educational programs.

• Opportunities to develop your skills and share knowledge within a publicly traded, global organization.

• A company culture that promotes internal promotions, diverse career paths, and significant advancement opportunities.