VP, Managing Director – Global Data Center Solutions

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Take ownership of the executive relationship and account strategy for the designated hyperscaler.

• Align the priorities of customers and Johnson Controls stakeholders regarding long-term vision, data center initiatives, technology direction, future constructions, and governance of engagement.

• Establish Johnson Controls as a reliable long-term partner while balancing customer advocacy, enterprise readiness, commercial potential, and delivery obligations.

• Provide organized customer insights to portfolio and product leaders, identifying product deficiencies, evolving needs, and differentiation opportunities.

• Facilitate co-innovation with the customer and link strategic priorities to scalable solution pathways.

• Convert early customer signals, basis-of-design guidance, long-term plans, and project pipelines into actionable demand inputs.

• Enhance forecasting, capacity readiness, service and parts planning, and lifecycle support.

• Coordinate commercial, technical, operational, quality, service, parts, and regional resources around account priorities and commitments to customers.

• Manage escalations, eliminate cross-functional obstacles, and sustain momentum across functions and regions.

• Monitor secured orders, revenue, margin and EBIT, pipeline, win performance, delivery, innovation commitments, service performance, and relationship health.

• Lead account evaluations, KPI visibility, escalation routes, and ensure follow-through.

• Foster talent development through coaching, feedback, continuous learning, and a growth-oriented mindset.

⛳️ Requirements

• Proven leadership experience in strategic account management, global account roles, or enterprise customer-facing positions.

• Experience in engaging senior customer stakeholders and formulating long-term account strategies.

• Experience in orchestrating cross-functional teams in commercial, technical, operational, or service settings.

• Proven capability in translating customer needs into internal priorities and measurable account outcomes.

• Understanding of demand forecasting inputs, pipeline visibility, basis-of-design influence, escalation management, KPI visibility, cross-functional governance, and financial and operational drivers linked to growth, margin, delivery, and customer advocacy.

• Preferred: Experience in supporting hyperscaler, large strategic accounts, or mission-critical infrastructure clients.

• Preferred: Experience in influencing product roadmaps, solution directions, or structured voice-of-customer initiatives.

• Preferred: Experience working within a complex matrix organization with shared resources and indirect authority.

• Preferred: Familiarity with commercial, technical, service, and lifecycle dependencies within large-account settings.

• Preferred: Advanced education in business, engineering, operations, or a related field.

🏝️ Benefits

• Competitive bonus plan based on individual, group, and corporate performance.

• Comprehensive benefits package.